Why Choose Us
There Is a Reason We Are The Highest 5 STAR Customer rated Appliance Service on Google For The Sunshine Coast
About Us
Our technical experience has been developed in Europe and Australia for the last 20+ years, and while we really enjoyed our time overseas, there is no place like home.
ValerFix was birthed from a desire to serve the community of the Sunshine Coast with Commitment, Integrity and the Purpose of helping others in their ‘time of need’ without taking advantage.
We are people of our word and we all know to prosper in a Community you need to have qualities people can rely on and be proud of because community requires investment.
Appliance Repair
Services
Fast, reliable, and affordable repairs for all your household appliances. Skilled technicians, prompt service, and quality solutions to keep your appliances running smoothly.
Air Conditioning Repair
Services
We provide efficient repairs for your air conditioning system. Quick response, reliable service, and restoring optimal cooling performance to keep you comfortable all year round.
Signature Health Check Services
From appliances to AC units, our comprehensive health check services provide maintenance solutions to keep your appliances and air conditioning systems running smoothly and efficiently.
About Us
Our Qualities are that we take seriously the weight of our convictions and work hard to uphold the standard we have committed too. We may not be perfect, but we serve Others and Ourselves the best way we know how, in a Fair, True, Honest and Dignified Manner.
We practically apply this by putting communication as a priority with customers in realistic time-frames, up front charges and costings, and keeping our word by not promising things we are unable to follow through with.
It might be hard to believe, but money is not our main motivation, while we need it to live, it is not our priority in business or personally in our individual lives – connection and relationship is, which are the heart of community!
This being the case, focusing on Community actually allows us to achieve our priorities of good service because we are not about doing whatever we need to get our hands on profits, we are about trying to help others the best way we can.
Experienced, Friendly
&
Cost Effective Solutions
Experienced, Friendly & Cost Effective Solutions
250+
Happy Clients
20
Years of Experience
Why Choose Us?
Putting Community Back In Business!
We do our Best for you in being open, friendly and honest and trying to help you save money whenever possible as we know this matters.
- Unmatched performance, satisfaction service guarantees
- Home protection through our shoe covers and mats
- Upfront, flat rate pricing—no overtime charges
- 24 / 7 availability for all emergency services
- Fixed right promise—done right or it’s free
- Clear communication and updates on service arrival
Frequently Asked Questions:
We aim to finish the job on the first visit! Most often we have the right part for the job, but as you can imagine, there are so many brands and a large range of appliances within each brand so there are times this is not possible. the technician can let you know, once the diagnosis has taken place, how quickly the job is able to be completed, and quote will be provided after the diagnosis.
NO, this is a one-time fee to deal with this issue, if the technician has to come back to finish a job,
due to waiting on a part, this will be covered by Valerfix
YES, this is a call out fee as well as a diagnosis fee, this covers the technicians travel and time and admin expenses. Sadly we also often find that self diagnosis can be incorrect and causes complication. Our diagnosis is included in our charges so why not take advantage of this.
You are welcome to cancel an initial booking right up until the day before the appointment has been scheduled. If you are not able to attend an appointment for any reason we can reschedule although cancelled appointments with no notice will still incure the call out fee as you can understand we were not given the time needed to schedule another appointment in its place.
Please call our admin staff During our office hours (Mon-Wed 8am to 4pm) on 0498 531 940 to do this. Or simply send us an email on support@valerfix.com with your cancellation requerst including your job reference number and your details the appointment needs to be cancelled or text message left within our office hours only to be accepted - we cannot accept cancelations after hours
If this is a return visit because you are waiting for a special part to arrive, then the appointment can be cancelled up to an hour before the appointment commencement, although the money charged for the part itself cannot be returned, and once the part arrives you will be contacted to collect this part as this would have been a special order and not a resalable part.
Like any decent business, we believe in providing a good service which we can be proud of. Yes of course, if something is not working once we have finished the job, we will return (within reason and reasonable timeframe) to make a correction or replace the faulty part.
Please note though, that if on return we find that another problem is found, separate from the original, and was not our error, the service fees will apply - Likewise if the work we did was a warranty claim please contact the warranty company for further assistance.
