We aim to finish the job on the first visit! Most often we have the right part for the job, but as you can imagine, there are so many brands and a large range of appliances within each brand so there are times this is not possible. the technician can let you know, once the diagnosis has taken place, how quickly the job is able to be completed, and quote will be provided after the diagnosis.

NO, this is a one-time fee to deal with this issue, if the technician has to come back to finish a job,

due to waiting on a part, this will be covered by Valerfix

YES, this is a call out fee as well as a diagnosis fee, this covers the technicians travel and time and admin expenses. Sadly we also often find that self diagnosis can be incorrect and causes complication. Our diagnosis is included in our charges so why not take advantage of this.

You are welcome to cancel an initial booking right up until the day before the appointment has been scheduled. If you are not able to attend an appointment for any reason we can reschedule although cancelled appointments with no notice will still incure the call out fee as you can understand we were not given the time needed to schedule another appointment in its place.

Please call our admin staff During our office hours (Mon-Wed 8am to 4pm) on 0498 531 940 to do this. Or simply send us an email on support@valerfix.com with your cancellation requerst including your job reference number and your details the appointment needs to be cancelled or text message left within our office hours only to be accepted - we cannot accept cancelations after hours 

 If this is a return visit because you are waiting for a special part to arrive, then the appointment can be cancelled up to an hour before the appointment commencement, although the money charged for the part itself cannot be returned, and once the part arrives you will be contacted to collect this part as this would have been a special order and not a resalable part.

Like any decent business, we believe in providing a good service which we can be proud of. Yes of course, if something is not working once we have finished the job, we will return (within reason and reasonable timeframe) to make a correction or replace the faulty part.

Please note though, that if on return we find that another problem is found, separate from the original, and was not our error, the service fees will apply - Likewise if the work we did was a warranty claim please contact the warranty company for further assistance.